Privacy Policy

1. Overview

SizeMarker (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at sizemarker.com, our desktop application, and related services (collectively, the “Service”).

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, display name, and avatar when you register
• OAuth Data: Basic profile information from Google or Facebook when you use social login
• Payment Information: Billing details processed securely through Stripe; we do not store your full credit card number
• User Content: Images and videos you upload, and what you create from them (see Section 2.4)
• Brand Profile and Product Cards: The company name, logo, phone, email, WhatsApp, address, website and social links you add to your brand profile. When you publish a product card, these details are shown on its public page
• Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, annotation types created, export formats
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies for authentication and preferences (see Section 7)

2.3 Shopify Integration

If you use SizeMarker through our Shopify app, we may access your Shopify store information including product listings and images, as authorized during app installation. We only access data necessary to provide the annotation service.

2.4 Where Your Images Are Stored

Annotation projects are saved in your browser (IndexedDB) and are not uploaded. Images are uploaded to our cloud storage when you:

• Use generation and recognition features such as product visuals, breakdown diagrams, line art, 3D models, background removal, auto-dimension and auto-outline — the original image, reference images, masks and text you submit, and the results
• Turn on cloud sync for your projects (Pro and Enterprise)
• Save a project as one of your templates
• Set a profile picture or brand logo, or add images to a product card

Uploaded files are served from unlisted links: anyone who has a link can open the file. Published product cards are public pages.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send you service-related communications (account verification, security alerts, updates)
• Respond to your support requests and inquiries
• Analyze usage patterns to improve features and user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We do not sell your personal information. We do not use your uploaded images or videos for any purpose other than providing the Service to you.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Service, including Stripe (payments), Brevo (email), Aliyun OSS (file storage), and analytics providers
• Shopify: When you use our Shopify integration, as required by the Shopify platform
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure session management with token-based authentication
• Regular security assessments and updates
• Access controls limiting employee access to personal data

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 General Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Delete your account yourself in Settings → Delete Account, or ask us to delete your personal data (see our Data Deletion page)
• Export: Request a portable copy of your data
• Objection: Object to certain processing of your data

6.2 GDPR Rights (European Economic Area)

If you are in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local data protection authority. Our legal basis for processing your data includes consent, contract performance, and legitimate interests.

6.3 CCPA Rights (California)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at support@sizemarker.com. We will respond to your request within 30 days.

7. Cookies

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality (e.g., session token sizemarker_sid)
• Preference Cookies: Remember your settings such as language and theme
• Analytics Cookies: Help us understand how you use the Service to improve it

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the Service.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account:

• Your email, name, password and linked logins are erased or anonymized immediately, and the email can be used to sign up again; you are signed out on every device; any auto-renewing subscription is cancelled; your product cards go offline and the contact details in your brand profile are erased
• Your profile picture, uploaded and generated files, cloud projects, saved templates and brand profile are removed from our servers within 30 days
• Order and payment records are kept for as long as tax and accounting laws require, linked only to the anonymized account

Projects that were never uploaded stay in your browser or, for the desktop app, on your computer. We cannot reach them; you can clear them yourself. See our Data Deletion page for the steps.

9. Children’s Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: